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Are you getting error messages 'Setup could not detect your product', TV Tuner not available' or 'Unable to locate capture filter' after Windows 10 installed an update?

This is a known "feature" of the new release of Windows 10, related to video cameras but also affecting TV tuners and video recorders.

The latest versions of WinTV v10, v8.5, WinTV v8 and Hauppauge Capture automatically update the Windows 10 drivers to fix this error message. If you need to manually fix this, click here.

Questions or problems? Please contact Hauppauge support at: support@hauppauge.com

Applications

WinTV-HVR series internal PCI and PCIe TV tuners

WinTV-HVR series external USB TV tuners

WinTV for Media Center

High definition video recorders

WinTV-quadHD & Digital TV tuners

Analog USB TV tuners

Linux

mySmarthome

SteamEez video streaming products

Support utilities and other information

  • Ways to connect to a TV signal

  • Technical Support Contact form

  • Warranty information

  • Prodinfo: get information on your Hauppauge TV tuner

    Download Prodinfo

    Prodinfo.exe is a program you can run which will extract information about the WinTV product you have installed such as model and serial number, MAC address, revision, and features which can be used to identify the exact model of your product. The driver for the device must be installed in order to run Prodinfo.exe

  • HCWClear: remove the Hauppauge driver and applications from your PC

    Download HCW Clear

    HCWCLEAR.exe is a program you run to remove all driver and files that were installed with the installation of the WinTV program.