Step 1 – Software Guide

Please download the latest CD version from this http://www.hauppauge.com.sg/web-content/pages/support_new_usb2.html

Double click on the downloaded file to extract it.

You will be prompted to extract the installation files. Click on Extract.

Step 2:

After the extracting the file, a folder will pop up showing the files that are extracted.

Locate the file called “ hcwclear ” as shown in the below picture and double click to uninstall the previous version of WinTV driver and application installed on the system.

Note: For Vista installation right click on the hcwclear application and click on run as administrator before running the application.This is to ensure that the previous drivers are removed throughly.

Ensure that Search All INF files for Conflicting Hardware is checked.

You will be prompted to restart your computer when the process is completed.

Note: Please restart your computer even if the system did not prompt you.

Step 3:

After you have restarted your computer

A Found New Hardware wizard will be displayed depends on your WinTV Model, click on Cancel .

Go to the extracted folder , locate and double click on the file “HcwDriverInstall ” as shown below.

It will take a while to install the driver.

After finish installing the drivers, click on the exit bar to complete your installation.

If the prompt asking you to restart the system after completion of driver installation please do so and continue on next step.

Step 4:

After you have restarted your computer, find the extracted file on your c: drive,look for hauppauge and browse to “setup.exe” to install the WinTV application.

Select your preferred language (example english) and click next

Click on Install and follow through the instructions

Click on OK .

Click on Yes to restart your computer if the message prompts you to do so.

Step 5:

Once the installation is completed you will see the WinTV icon on your desktop double click on it to launch the WinTV application.

You will be prompted to scan for Tuner Channels when you run the WinTV application for the first time, click on Yes to begin scanning.

Select your country (for example Singapore in this case) , Broadcast mode and Broadcasting format ( PAL_BGHIDK for PAL std countries) and then click Scan .

Also make sure you have connected your TV input to the WinTV device.

After finish scanning, click CLOSE to watch your favourite TV programs.

END.

Step 6 - (Optional) Configuring WinTV 2000 to accept a signal from an external source (SCV Cable box, composite web cam etc)

Return to the WinTV Channel Manager by clicking on Menu then selecting Suite Manager. To begin setting up the composite channel click on the Sources tab at the top then select Composite source from the list of sources on the left:

Input a name and a description at the top,you have to make sure that PAL BGHIDK is selected for Singapore, then click Add. You will now have added the composite channel to your channel list.

Step 7 - (Optional) Simple troubleshooting

If you are having problems with scanning for channels (as described earlier in this guide) or you are having sound/picture sync issues or that you are hearing sound but have no picture/garbled picture then please try the following suggestions:

Firstly we recommend you update the drivers for your sound card and graphics card to the latest versions available on their respective manufacturers websites. If you do not know what these are, in XP simply click Start then Run and type in dxdiag into the box and click ok:

You may be asked if you would like to check if your drivers are Digitally Signed by Microsoft, click no to continue and you will then be shown the DirectX Diagnostic tool. Click on the Display tab at the top:

On the left you will be shown the Device Name and Manufacturer on the left which will aid you in searching for drivers for that device, on the right you will also be show the Driver Date, if this is any older than a couple of months we recommend searching for the latest drivers.

Repeat this step with the Sound tab at the top to find the details of your sound card (there may be multiple sound tabs, your main sound card is usually the first of these).

IMPORTANT! If you have a laptop you will not need to go to the individual manufacturers websites for the latest software, instead go to the website of the manufacturer of your laptop and search their downloads section for your laptop, updated drivers and software are typically available there.

Secondly once you have updated the software for your sound and graphics cards, you can try changing the way in which we use your graphics card (this often helps with older or low spec graphics cards but can be required on newer machines also). To do this first close the WinTV application then click on Start then All Programs then Hauppauge WinTV and then Primary:

Within this application there are 4 main options to try 'Allow VMR', 'Allow Overlay', 'Force Primary' and 'DIB Draw'. One of these options will currently be selected, to try a different one simply select it from the list, close the Primary application then start up WinTV again to see if this makes a difference (Note if you are having scanning problems try and scan again each time you choose a different option within primary).

If you are still having problems please contact Technical Support.